Additional Information

Requirements, Additional Fees & Contracts
(All the fun stuff to hold all parties accountable)

Requirements

I am a small boutique business and require at least one week minimum for most orders during off season (July to March). During peak season (April, May, and June), I require at three weeks advance notice. Expedite/rush fees may apply and depends on the season. Message florist/floral designer at info@edstraordinary.com or call/text 916.234.3303 to chat.

Retainer

  • I require 50% non-refundable retainer for orders or events over $300.

  • All orders under $300 must be paid in full to initiate services.

Expedite or Rush Fees

During peak season, in the months of April, May, and June, I require at least three weeks (21 days) advance notice. If you’re in a pinch and need a lei, the following are my rush fees:

  • 8-21 days from event 20% of total cost

  • 5-7 days from event 30% of total cost

  • 2-4 days from event 50% of total cost

  • 24-48 hours from event 100% of total cost

Be sure to reach out and discuss your situation with me. Some exemptions apply like celebration of life or funeral services.

Service Fees

  • Bank service fee (money bill pick up): $20.00

  • On-site installation and/or breakdown, extra staff to assist: Chat with florist and/or floral designer.

Delivery & Pick-up Service

  • $0.75 per mile

  • An event with a 2+ hours drive or travel time, please chat with me.

Contracts

For events or orders over $300, I require a signed agreement between client(s) and Edstraordinary Lei & Flowers. Schedule time to consult and discuss details. A 50% non-refundable retainer is due at booking and final payment or balance due is at six weeks prior to the event. Expedite/rush orders and additional fees must be paid in full to initiate services.

Terms and Conditions

Flowers are a perishable product and a product that can be affected by demand in the market, weather conditions, and sometimes conditions that we cannot foresee. I guarantee that the flowers we have discussed per your designs are 90% guaranteed. In the event of the 10% chance something is affected, I reserve the right as a designer to adjust your floral options to make your event designs as close to the original plan or how the design will work best with the 10% chance of needing a design change.

Customer Responsibilities

  • Notify the florist and/or floral designer of allergies prior to booking.

  • Once you pick up your floral products from our location or we deliver them to you, you assume responsibility for their care and handling.

  • Customers are responsible for inspecting the products upon pickup or delivery and for notifying the florist before the customer leaves or when the florist and/or floral designer leaves the premises of any damage, discrepancies, or issues with the products.

Event or order cancellations due to Illness, COVID-19, or unforeseen circumstances.

If your event is cancelled due to illness, COVID-19 or unforeseen circumstances, please note that all fees are non-refundable. They are transferable to another date. Chat with Edlynn to learn more and discuss.

I reserve the right to refuse service.

Mahalo nui!
Edlynn